Reviews

• Great hotel

  Submitted on: 09/17/2009

  I was attending a conference and couldn't afford to stay at the conference's hotel palmer house hilton, which is very nice btw given the price, i was not ...

  I was attending a conference and couldn't afford to stay at the conference's hotel Palmer House Hilton, which is very nice btw Given the price, I was not expecting much, and since I was going to be out most of the day, I wasn't looking for the Ritz. However, while this hotel is not the fanciest one, it's a steal at the price asked. If you walk across the street you are in the heart of beautiful Grant Park, and from the hotel room you can see Lake Michigan, the park, and Soldier Field. The room itself was very nice, very clean, and had all the amenities I needed. Do wish maid service replaced the towels more often, but otherwise nothing to complain about with the room. I don't recommend the restaurant downstairs, because the food is overpriced for what you get, but they were also renovating it when I was there in April 2009 so maybe it'll improve. The bus stop is right outside, and the subway is right around the corner. The front desk is very friendly and they do a good job making sure you're taken care of. Definitely will stay here again.

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• Great place to stay in Chicago

  Submitted on: 01/28/2009

  The hotel has really good price/comfortability rating. the heating is noisy in winter-time but we got to used with it in couple of nights. the hotel restaurant is ...

  The hotel has really good price/comfortability rating. The heating is noisy in winter-time but we got to used with it in couple of nights. The hotel restaurant is almost disaster. Visit the dinner just around the corner. The location is great - about 400m from the station. And the Loop is in the walking distance. Will recommend the hotel to fellow travellers.

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• Loud Place.

  Submitted on: 01/12/2009

  My medical board exams were in the morning. there was a large group of young adults on the 7th floor who took their partying into the hallway. for hours before ...

  My Medical Board Exams were in the morning. There was a large group of young adults on the 7th floor who took their partying into the hallway. For hours before I was finally ready to sleep, shouts, laughs, screams, etc. carried down the hallway continuously. The group stayed just doors down from me. When I was ready to sleep at 12:00am, I contacted the front desk. A courteous host answered. She was always very nice but didn't accomplish the job of shutting down the excessive noise. At any other nice hotel in town, this would have been an urgent matter taken up swiftly by the staff and resolved within minutes following the very first complaint. Needless to say, I complained about the noise. She said four other guests already complained, and she was going to take care of it. I told her that I may call the police myself. 1/2 hour later, still loud as ever, I called her back. She said she was trying to get approval for calling the police (which never happened). In the end, NOTHING was ever done to permanently halt the noise. I didn't fall asleep until 5:30 am. This lack of control of boisterous guests is unacceptable. I should expect a full refund for the complete torture I had to endure. Very upset guest.

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• It's like a LOUD Frat House!

  Submitted on: 01/11/2009

  I stayed there on a business trip. i needed to wake up very early both mornings. during the evening my hallway turned into a big party with a group of ...

  I stayed there on a business trip. I needed to wake up very early both mornings. During the evening my hallway turned into a big party with a group of young guys and girls taking their loud gatherings from their rooms down to different floors and back up to my floor throughout the whole second night. I contacted the front desk to complain. They said 4 others complained. I told the staff I'd call the Chicago Police and complain of disruptive behavior. The woman staff member apparently talked with them, but her effort was futile. The obnoxious guests continued their partying into the early morning hours. I finally fell asleep at 5:30am only to wake up for the start of my business day at 6:30am. In the end, the management COULD NOT CONTROL the obnoxious guests and make the environment comfortable for the rest of the guests. We as legitimate rule-biding guests have to suffer AND still have to pay full price for the worst night experience. Would I recommend this hotel to anyone? NO. I suggest pay a few dollars more and stay at a reputable hotel with more mature guests with a hotel staff that puts their customers FIRST and sees to it that problems such as this one gets handled much better.

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• Exceptional staff Wow!

  Submitted on: 09/26/2008

  Attendant was so helpful and hussled for my car. there were many cars he had to pull around and we could see him moving as fast as he could. there ...

  Attendant was so helpful and hussled for my car. There were many cars he had to pull around and we could see him moving as fast as he could. There was a lot of traffic and it took a while for the car because of the hustle and bustle of the Grand City but seeing him move as fast as he could made the 15 minute wait seem like 2 minutes. While waiting for my vehicle to be pulled around I was greeted by a delightful young woman that I found out later was the General Manager, Gena. When I was chatting with the guest reception about her friendlness they told me she was theManager. I was so impressed. I've stayed in many hotels and have never been greeted by the Manager. We will be back no doubt.

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